We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests during their stay in our property. On a daily basis, our team is working to ensure that they meet the latest guidance on hygiene and cleaning. Our hotels’ health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from hand washing hygiene and cleaning product specifications to guest room and common area cleaning procedures. Specific steps we are taking include:
Proper and frequent hand washing and sanitizing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
cleaning products & practices
Our hotel uses cleaning products and protocols which are effective against viruses, including:
Hotels use cleaning and disinfecting procedures to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
Hotels have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, restaurant and bar, door handles, public bathrooms, and even room keys, POS systems and hotel entrance
back of house
In the spaces where staff works “behind the scenes,” we are increasing the frequency of cleaning and focusing on high-touch areas like staff lockers, storage rooms, all back offices and staff offices.
due to a governmental decree, it is mandatory for all guests to have with them at check-in one of the following:
a certificate of a negative SARS-CoV-2 virus test result by a PCR or HAG test not older than 48 hours after swab collection (self test not accepted);
a proof of vaccination against COVID-19, proving that the following time has passed since the vaccination:
at least 7 days after the second dose of Comirnaty by Biontech/Pfizer
or at least 14 days after the second dose of one of the following vaccines: COVID-19 Vaccine by Moderna, or Sputnik V by Gamaleya National Center of Epidemiology and Microbiology, or CoronaVac by Sinovac Biotech, or COVID-19 Vaccine by Sinopharm,
at least 21 days after the first dose of Vaxzevria (COVID-19 Vaccine) by AstraZeneca or Covishield by Serum Institute of India/AstraZeneca,
at least 14 days from the only dose of COVID-19 Vaccine Janssen by Johnson and Johnson/Janssen-Cilag;
proof of a positive PCR test result that is older than 10 days but not older than six months, or
a doctor’s certificate stating that they recovered from COVID-19 and that no more than six months have passed since the onset of symptoms.
a test certificate shall be taken into account if it has been issued in a Member State of the European Union, a Member State of the Schengen Area, Australia, Israel, Canada, New Zealand, the Russian Federation, the United Kingdom of Great Britain and Northern Ireland or the United States of America
upon check-in at the accommodation facility, accommodation service providers shall inform or warn the guest that in order to use the listed services, it is necessary to show one of the above-mentioned proofs
if a guest does not want to show the required proof, the accommodation service provider may refuse to offer services the guest
children under the age of 18 and staying with close family members or guardians may also be accommodated in the accommodation facility without having taken the SARS-CoV-2 virus test and other listed documents
more information can be found here: Visit Ljubljana - COVID-19 information
self paid testing can be done here: Ljubljana Community Health Centre
Even if you are perfectly healthy,
keep a safe distance from other people –
1.5 to 2 metres.
Wash your hands regularly & thoroughly. Use soap and water.
touching your face
Do not touch your face,
especially your eyes, nose and mouth, with unwashed or undisinfected hands.
If soap is not available, use hand disinfectant containing 60% to 80% alcohol.
Wear a face mask in all enclosed
air out spaces
Thoroughly air enclosed
spaces several times per day.
Practice cough etiquette. Dispose of
tissues in a waste bin after every use, then wash your hands with
soap and water.
If you start showing signs of acute
respiratory infection, such as a runny nose, feeling unwell, muscle
pain, fever and a cough, take care of yourself
Notify the reception.
Do not stay in rooms with other people, do not go on trips or participate in other activities.
If the spread of respiratory infections and COVID-19 increases, avoid enclosed spaces
and large gatherings of people.
Follow the information and
recommendations of health professionals.