general terms & conditions

TERMS AND CONDITIONS

Last updated: 2021-05-06

 

1. INTRODUCTION

Welcome to Vander Urbani Resort (“Company”, “we”, “our”, “us”, Vander Hotel d.o.o.)!

These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at vanderhotel.com (together or individually “Service”) operated by Vander Urbani Resort.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound of them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at reception@vanderhotel.com so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service.

2. COPYRIGHT

All information, photos and logos published on this site are the property Vander Hotel d.o.o. and are subject to copyright within the legally permitted framework protection or other forms of intellectual property. Every photo, logo or link not owned by Vander Hotel d.o.o. will have a disclaimer on the site.

3. COMMUNICATIONS

By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at reception@vanderhotel.com.

4. PURCHASES

If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.

You represent and warrant that:

a) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that

b) the information you supply to us is true, correct and complete.

We may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

5. CONTESTS, SWEEPSTAKES AND PROMOTIONS

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through Service may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply.

6. REFUNDS AND COMPLAINTS

The guest should inform the hotel reception on the spot about irregularities or deficiencies alone. In the event that, judging by the content, the complaint could be resolved on the spot itself (for example, lack of cleanliness of the room, equipment, location of the room…) the guest is not complained of an error on the spot and did not notify the reception of the irregularity, that the guest agreed to such a deficiently performed service and thereby lost the right to lodge subsequent complaints with a request to reduce the price of the service or payment of damages. The guest can file a complaint in writing within 60 days from the day the service was provided incorrectly performed. In case the guest has a statutory deadline for filing complaints of delay, Vander Hotel d.o.o. does not deal with the content of the complaint. We do not issue refunds for gift vouchers, (gift vouchers are non-refundable) bought at our online store.

7. CONTENT

Content found on or through this Service are the property of Vander Urbani Resort or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

8. PROHIBITED USES

You may use Service only for lawful purposes and in accordance with Terms.

 

You agree not to use Service:

a) In any way that violates any applicable national or international law or regulation.

b). For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.

c) To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.

d) To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.

e) In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

f) To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.

Additionally, you agree not to:

a) Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service.

b) Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.

c) Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.

d) Use any device, software, or routine that interferes with the proper working of Service.

e) Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.

f) Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.

g) Attack Service via a denial-of-service attack or a distributed denial-of-service attack.

h) Take any action that may damage or falsify Company rating.

i) Otherwise attempt to interfere with the proper working of Service.

9. ANALYTICS

We may use third-party Service Providers to monitor and analyze the use of our Service.

10. NO USE BY MINORS

Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using Service, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.

11. ACCOUNTS

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

12. INTELLECTUAL PROPERTY

Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Vander Urbani Resort and its licensors. Service is protected by copyright, trademark, and other laws of and foreign countries. Our trademarks may not be used in connection with any product or service without the prior written consent of Vander Urbani Resort.

13. COPYRIGHT POLICY

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.

If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to reception@vanderhotel.com, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”

You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.

14. DATA PROTECTION

When booking via the booking form or via e-mail, the guest allows Vander Hotel d.o.o. until the written cancellation of the guest leads, maintains and processes the collection of the collected of personal data in accordance with the Personal Data Protection Act (Uradni list RS št. 86/04 in 67/07). Vander Hotel d.o.o. provides protection of personal data after the law.

The collection manager may process personal data for the purpose of informing about offer, services, novelties and changes of Vander Hotel d.o.o.

The controller undertakes not to pass on the data to third parties.

The hotel undertakes to process and protect the data in accordance with the Act on protection of personal data.

15. RESERVATIONS

The guest can send an inquiry to info@vanderhotel.com or call by phone number +386 1 200 9000. A valid credit card is required to successfully confirm a reservation. In case of damages to the hotel property, the amount of damage is deducted from the credit card. A payment link will be sent with a proforma invoice to guarantee a successful booking.

If you are traveling with children, please let us know how many and their age, depending on their age, we can prepare an offer. You can see children's discounts on our general price list. Which we will e-mail to you.

16. ERROR REPORTING AND FEEDBACK

You may provide us either directly at reception@vanderhotel.com or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”).

You acknowledge and agree that:

a) You shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback;

b) Company may have development ideas similar to the Feedback;

c) Feedback does not contain confidential information or proprietary information from you or any third party; and

d) Company is not under any obligation of confidentiality with respect to the Feedback.

In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.

17. LINKS TO OTHER WEB SITES

Our Service may contain links to third party web sites or services that are not owned or controlled by Vander Urbani Resort.

Vander Urbani Resort has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

For example, the outlined Terms of Use have been created using PolicyMaker.io, a free web application for generating high-quality legal documents. PolicyMaker’s Terms and Conditions generator is an easy-to-use free tool for creating an excellent standard Terms of Service template for a website, blog, e-commerce store or app.

YOU ACKNOWLEDGE AND AGREE THAT COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD PARTY WEB SITES OR SERVICES.

WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND PRIVACY POLICIES OF ANY THIRD PARTY WEB SITES OR SERVICES THAT YOU VISIT.

18. DISCLAIMER OF WARRANTY

THESE SERVICES ARE PROVIDED BY COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THEIR SERVICES, OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THESE SERVICES, THEIR CONTENT, AND ANY SERVICES OR ITEMS OBTAINED FROM US IS AT YOUR SOLE RISK.

NEITHER COMPANY NOR ANY PERSON ASSOCIATED WITH COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER COMPANY NOR ANYONE ASSOCIATED WITH COMPANY REPRESENTS OR WARRANTS THAT THE SERVICES, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

 

19. LIMITATION OF LIABILITY

Vander Hotel d.o.o. will make every effort to ensure accurate and up-to-date information on its website. It reminds users, however, that the data and text informative and therefore does not guarantee or assume any responsibility for their accuracy and page integrity. Users content on our site used at their own risk.

Vander Hotel d.o.o. is not responsible for any occasional downtime of the site, for any inaccuracy of the information and also not for any damage caused by use of inaccurate or incomplete information. Nor is anyone responsible for this another legal or natural person who participated in the creation and production of this website.

For these reasons, it is not liable for any damages or inconveniences that may result from the existence of the website, from access to and / or use and / or inability to use information on this site and / or for any errors or omissions in their content, whether or not they have been informed of the possibility of such damage. There are also links to other websites on www.vanderhotel.com site, but Vander Hotel d.o.o. is not responsible for the accuracy of data and information, obtained on these pages. It is also not responsible for the accuracy of the information obtained on pages for which it provides a link or reference and does not download no liability for data protection on these websites. Vander Hotel d.o.o. reserves the right to change, add or remove at any time content from your site, adding or removing content posted on the website www.vanderhotel.com at any time, in any way, in part or in in full, for whatever reason and without prior notice. Users all posted use the content at their own risk.

20. TERMINATION

We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.

If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

21. GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of Slovenia, which governing law applies to agreement without regard to its conflict of law provisions.

 

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.

22. CHANGES TO SERVICE

We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.

23. AMENDMENTS TO TERMS

We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.

Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.

24. WAIVER AND SEVERABILITY

No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.

If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

25. ACKNOWLEDGEMENT

BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

26. CONTACT US

Please send your feedback, comments, requests for technical support by email: reception@vanderhotel.com.